Refund policy

Custom-decorated goods

Once your artwork is on a garment, that garment cannot be resold. For that reason all decorated orders are final sale and cannot be returned or exchanged for size, colour, fit or change of mind.

That is exactly why we proof every job. Nothing goes into production until you have approved a mockup showing the artwork, its print size and its placement. Please read that proof carefully, because approving it approves the size, the spelling, the colours and the position.

What we stand behind

We will replace, reprint or refund at our expense when:

The goods are defective or damaged when they reach you.
We printed something other than what your approved proof shows: wrong art, wrong colour, wrong placement, wrong size.
We shipped the wrong style, wrong garment colour, or wrong sizes.
Your order arrives short of the quantity you were billed for.
Decoration fails under normal wear and normal care, such as cracking, peeling or lifting that is not caused by improper washing.

Tell us within 14 days of delivery, send photos, and keep the goods until the claim is closed. We will replace the affected pieces or refund them, whichever you prefer.

Spoilage on large runs

On any garment run, a very small number of pieces can be lost to misprints. We aim to deliver your full count; if we come up short, you are refunded or credited for the missing pieces, and on large runs we will tell you upfront if under-run is a risk.

Sizing

Manufacturer sizing varies between brands and between styles. If exact fit matters, ask us for measurements or order a sample before we produce the run. That is much cheaper than discovering it afterwards. We cannot exchange decorated goods for a different size.

Blank goods

If you ordered blanks and nothing was decorated, unwashed and unworn blanks in original condition can be returned within 14 days, less any restocking fee charged by the supplier and less shipping. Contact us first for a return authorisation, because unauthorised returns cannot be credited.

Cancellations

You can cancel any order at no charge before you approve your proof. After proof approval, goods have been ordered and production is scheduled, so cancellation may not be possible; if it is, you are responsible for the blanks and any work already performed.